SAIC

location-iconSAIC

Field Service Technician

location-iconManchester, MD, 21102

jobtype-iconPart Time, Full Time

estimated-salary-icon$20.54 per hour

dateposted-iconPosted 10 days ago

Apply Now

location-iconActively Hiring

Job Overview:

SAIC is seeking a Field Service Technician to support the Defense Counterintelligence and Security Agency (DCSA) under the One IT program. The role will focus on supporting customer service requests and IT service delivery for mission-critical applications and infrastructure. The technician will provide on-site and remote support to DCSA end-users, contributing to the modernization and enhancement of the agency’s IT environment to meet DoD policies and best practices.

Key Responsibilities:

  • IT Support and Service Delivery: Provide on-site and remote technical support for DCSA users, handling a variety of devices, including laptops, tablets, workstations, mobile devices, VOIP devices, monitors, printers, and more.
  • Customer Service & Issue Resolution: Part of a support call center, assisting users with IT-related issues. Handle service requests beyond first call resolution and ensure minimal disruption to end users.
  • Technical Support & Coordination: Work with desk-side support and service desk teams to resolve IT issues and outages. Ensure timely closure of service requests.
  • Service Catalog & Change Management: Maintain the IT Service Catalog, ensuring services are up to date. Assist in managing and executing change management processes for smoother transition migrations.
  • Classroom Support & IT Setup: Provide support for classroom IT infrastructure, ensuring devices (laptops, monitors, network setup) are available and functional. Work with course managers to ensure classrooms are equipped and prepared for full capacity usage.
  • Incident Resolution & Knowledge Management: Update and maintain a knowledge base for troubleshooting incidents. Ensure devices like laptops and PCs meet performance and security standards, including prompt patching and updates.
  • Continuous Process Improvement: Monitor customer satisfaction metrics, provide reports, and assist in process improvement initiatives.

Required Qualifications:

  • Education:
    • Associate’s degree in a related field and 6+ years of relevant experience. Alternatively, 8+ years of related experience without a degree.
  • Clearance:
    • Top Secret clearance required.
  • Certifications:
    • IAT-II Certification in one of the following:
      • CCNA-Security
      • CySA+
      • GICSP
      • GSEC
      • Security+ CE
      • CND
      • SSCP

Desired Qualifications:

  • TS/SCI Clearance (Preferred).

Target Salary Range:

$80,001 - $120,000 (Depending on experience and qualifications)

Additional Information:

Application Process:
SAIC accepts applications on an ongoing basis with no specific deadline.

COVID-19 Policy:
SAIC does not require COVID-19 vaccinations or boosters. However, employees must adhere to customer site-specific requirements when applicable.

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FAQ's

Find the answers for the most frequently asked questions below

Are you looking for job openings with SAIC near Manchester, MD, US? You'll find plenty of opportunities in nearby cities, including Hampstead, MD, Signal Hill, CA, Westminster, MD, Aberdeen, MD, Hyattsville, MD, Ontario, CA, Sierra Madre, CA, Fullerton, CA, Palos Verdes Estates, CA, Purcellville, VA, San Dimas, CA, Thousand Oaks, CA, Alton, IL, Brea, CA, Brunswick, MD, Carson, CA, Centreville, MD, Collinsville, IL, Duarte, CA, Glendora, CA. These locations offer remote jobs, part-time jobs, and full-time positions with SAIC. Check out current job listings in these cities to discover more employment opportunities and local jobs hiring now in your area.

If you're searching for companies hiring now in Manchester, MD, US, several top employers are offering a variety of job opportunities. These include CACI, Amazon, U.S. Department of Defense, Angi, Deloitte, Allied Universal, OneMain Financial and more. Whether you're looking for entry-level positions, work-from-home jobs, or immediate hire roles, you'll find plenty of local job listings in Manchester, MD, US.

A Field Service Technician is responsible for installing, maintaining, and repairing various equipment and systems at client sites. They troubleshoot technical issues, perform preventative maintenance, and ensure the smooth operation of machinery and systems. They may also provide training to clients on the use and maintenance of their equipment.

To become a Field Service Technician, typically, you should follow these steps: 1. Obtain a high school diploma or equivalent. 2. Earn a certificate or associate's degree in a relevant field such as electronics, mechanical engineering, or computer technology. 3. Gain practical experience through internships, apprenticeships, or entry-level positions in the field. 4. Acquire necessary technical skills and certifications related to the specific equipment or systems you'll be working on. 5. Develop strong problem-solving, communication, and customer service skills.

A Field Service Technician's salary can vary greatly depending on factors such as location, industry, and level of experience. On average, in the United States, they can earn between $45,000 and $70,000 per year. However, this range can be higher or lower in other countries or regions. For more accurate information, it's recommended to research local job listings or salary databases.

A Field Service Technician is a professional who provides on-site maintenance, repair, and installation services for various equipment and systems at client locations. They are responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of machinery and systems in the field.

A Field Service Technician is responsible for installing, maintaining, and repairing equipment or systems at client locations. They troubleshoot issues, perform preventative maintenance, and ensure the proper functioning of various machinery in the field.

A Field Service Technician is responsible for installing, maintaining, and repairing equipment or systems at client locations. They troubleshoot issues, perform necessary repairs, and ensure the proper functioning of machinery or systems. They may also provide training to clients on the use and maintenance of equipment.

A Field Service Technician is a professional who provides on-site maintenance, repair, and installation services for various equipment and systems, such as machinery, electrical systems, or computer networks, in order to ensure their proper functioning and minimize downtime. They often work in a variety of industries and may be required to travel to different locations to perform their duties.

A Field Service Technician performs on-site repairs, maintenance, and installation of equipment or systems to ensure their proper functioning. They troubleshoot issues, diagnose problems, and provide solutions to maintain or improve the performance of the equipment. They may also provide training to clients on the use and maintenance of the equipment.

A Field Service Technician job can be a good choice for individuals who enjoy problem-solving, working with their hands, and providing on-site solutions to technical issues. It offers a mix of technical, customer service, and troubleshooting skills development, with opportunities for career growth in various industries. However, the job may require irregular hours and travel, depending on the specific company and role.