Lonza

location-iconLonza

MES Support Specialist

location-iconHooksett, NH, 03106

jobtype-iconPart Time, Full Time

estimated-salary-icon$15.95 per hour

dateposted-iconPosted 7 days ago

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location-iconActively Hiring

United States, Portsmouth (New Hampshire)

Today, Lonza is one of the world’s largest healthcare manufacturing organizations operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The Automation & MES Support Specialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems.

This is a Hybrid position, which requires onsite presence at the Portsmouth, NH office 60% of the time at a minimum.

Key Responsibilities:
  • Conduct system troubleshooting on Syncade, and Controls system
  • Support floor activities as required to bring running records to successful process conclusion.
  • Work closely with Controls and Syncade Supervisors to develop and revise DeltaV Logic, batch records and eDispense records in a timely manner.
  • Support Production via the Helpdesk, assisting with production issues.
  • Perform testing and validation activities for Syncade and DeltaV changes.
  • Perform System administration tasks, i.e. account creation and maintenance, system maintenance, and other tasks as assigned. Receives some guidance from other Engineers and Leads on advanced troubleshooting and tasks.
  • Perform tasks related to execution of Process Change Controls and closure of CAPAs. Assess and incorporate Material Masters and general material properties from SAP.
  • Develop technical knowledge on manufacturing equipment and processes automation systems
  • Support resolution of equipment breakdowns and quality issues in the suites with assistance
  • Perform other duties as assigned
Key Requirements:
  • Certificate/ Associate's degree/ Bachelor of Science in science-related discipline preferred and 1+ years experience in biotech work environment
  • Some prior knowledge of Biotech manufacturing Controls and/or MES software preferred
  • Excellent Communication Skills. Ability to effectively communicate via writing and oral communication at all levels. Express ideas effectively in individual and group situations (including non-verbal communication). Ability to communicate to internal and external personnel. Ability to secure relevant information and identify key issues and relationships from a base of information
  • Relate and compare data from different sources and identify cause and effect relationships. Ability to evaluate engineering problems and be able to devise cause and effect relationships and propose solutions.
*** Shift Schedule: The shift schedule is from 6am-6pm on a rotating schedule each week ***

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

Reference: R62834

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FAQ's

Find the answers for the most frequently asked questions below

Are you looking for job openings with Lonza near Hooksett, NH, US? You'll find plenty of opportunities in nearby cities, including Bedford, NH, Candia, NH, Canterbury, NH, Dunbarton, NH, Weare, NH, Amherst, NH, Belmont, NH, Chester, NH, Concord, NH, Derry, NH, Dover, NH, Exeter, NH, Gilmanton, NH, Goffstown, NH, Laconia, NH, Londonderry, NH, Loudon, NH, Newton, NH, Alton, NH, Bow, NH. These locations offer remote jobs, part-time jobs, and full-time positions with Lonza. Check out current job listings in these cities to discover more employment opportunities and local jobs hiring now in your area.

If you're searching for companies hiring now in Hooksett, NH, US, several top employers are offering a variety of job opportunities. These include Angi, U.S. Department of Defense, CACI, Allied Universal and more. Whether you're looking for entry-level positions, work-from-home jobs, or immediate hire roles, you'll find plenty of local job listings in Hooksett, NH, US.

A Support Specialist is responsible for providing assistance and technical help to customers or users, resolving issues related to software, hardware, or services, and ensuring customer satisfaction. They may also handle troubleshooting, training, and maintaining documentation.

A Support Specialist's job can be performed remotely, as their primary responsibility is to provide assistance and resolve issues via various communication channels, such as phone, email, or chat. However, the specific work arrangement (remote or on-site) may vary depending on the company's policies and the individual's preferences.

A Support Specialist's job title does not inherently indicate whether they work remotely for Providence Health and Services. To find out if a specific Support Specialist works remotely for Providence Health and Services, you would need to check the individual's employment details or contact the organization directly.

A Support Specialist is responsible for providing technical assistance, troubleshooting issues, and resolving problems for customers or clients. They often work in a helpdesk or customer service role, aiming to ensure the smooth operation of products or services.

A support specialist is not typically associated with being a provider of health services. They typically work in various fields such as IT, customer service, or technical support, assisting users with troubleshooting and problem-solving. Providence Health, on the other hand, is a healthcare organization. Therefore, a support specialist is not Providence Health.

A Direct Support Specialist is a professional who provides assistance and care to individuals with disabilities or other special needs, helping them to live independently and participate in their communities. This may include tasks such as personal care, skill development, and emotional support.

A Support Specialist typically provides technical assistance and customer service to help resolve issues or answer questions related to a specific product, service, or system. In essence, they offer specialized support services to ensure the smooth operation of the product or service for the end-user.

A Support Specialist's job location is not necessarily remote or Providence. The job title typically refers to a role that provides assistance and troubleshoots issues for customers or team members, and the position can be based in an office or remotely, depending on the company's policies.

As an IT Support Specialist, you are required to take courses related to IT support, such as: 1. IT Service Management Fundamentals 2. IT Support Fundamentals 3. IT Networking Fundamentals 4. IT Security Fundamentals 5. Troubleshooting and Problem Solving in IT.

A support specialist is a professional who provides assistance and guidance to customers or team members, resolving issues and addressing questions related to a specific product, service, or system.