IT Specialist

Position Summary

The U.S. Department of Defense is seeking a qualified IT Specialist to provide advanced technical support, network administration, and user assistance. This position serves as a pivotal resource for resolving complex IT system issues and ensuring secure and efficient technology operations.

Key Responsibilities

Network Administration

• Act as the primary network administrator for Local Area Networks (LAN).
• Monitor and manage network performance, ensuring uptime and reliability.
• Implement updates to hardware and software systems in compliance with security protocols.

Technical Support and Training

• Offer expert technical advice to users and management on IT systems, including hardware and software.
• Deliver training to staff on new systems and applications to enhance usability and efficiency.

System Diagnostics

• Troubleshoot and diagnose failures in IT systems, isolating and resolving issues across telecommunications, hardware, and software platforms.

Site Leadership

• Serve as the senior IT Specialist for a designated DCMA hub site, providing leadership and oversight for IT operations.
• Advise on IT system upgrades and enhancements to optimize performance and security.

End-User Assistance

• Address and resolve technical issues for a diverse range of users, ensuring seamless system functionality and user satisfaction.

Eligibility and Conditions

Requirements

• U.S. citizenship is mandatory.
• Security Clearance: Must obtain and maintain a Top Secret/SCI Security Clearance.
• Drug Testing: Participation in the DoD drug testing program is required.
• Male applicants born after December 31, 1959, must be registered or exempt from Selective Service.

Qualifications

Specialized Experience

Applicants must have at least one year of specialized experience equivalent to the NH-02 or GS-11 level, demonstrating:

• Diagnosing and resolving issues related to operating systems, software, and network operations.
• Installing, maintaining, and upgrading IT systems, including hardware and software.
• Advising management on security measures to maintain compliance and prevent unauthorized access.

Core Competencies

All applicants must demonstrate proficiency in the following IT-related competencies:

1. Attention to Detail: Thorough and meticulous approach to IT-related tasks.
2. Customer Service: Proactively address client needs and deliver quality IT solutions.
3. Oral Communication: Effectively convey technical information to diverse audiences.
4. Problem Solving: Analyze and resolve technical challenges with sound judgment.

Educational Requirements

This position does not allow education substitution for specialized experience. However, candidates must provide transcripts to validate IT-related qualifications.

Additional Information

• Work Schedule: 1st Shift.
• Financial Disclosure: Required.
• Trial Period: Selectee may be subject to a probationary period.
• Certifications: Relevant IT certifications are highly advantageous.

Why Join Us?

A career with the U.S. government offers unparalleled benefits, including:

• Comprehensive health, dental, and vision insurance.
• Generous paid time off and retirement plans.
• Opportunities for professional growth and advanced training.

For more details on federal benefits, visit Federal Benefits.

Application Process

Applicants must submit a complete application package, including:

• A detailed resume highlighting relevant experience.
• Supporting documents (e.g., transcripts, certifications).
• Responses to the online questionnaire.

Incomplete applications may result in disqualification. Qualified candidates will be evaluated based on competencies and placed in one of three categories: Highly Qualified, Well Qualified, or Qualified.

Make a difference in national security through cutting-edge IT solutions. Apply now!