Program Support Specialist

Program Support Specialist Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * Opportunity: CACI is looking for a Program Support Specialist to join a dynamic IT team supporting a government customer in a high-impact role, where you will coordinate priority projects, manage communications, and oversee daily operations for the Director of IT. This position offers the chance to work directly with a government customer, develop data-driven insights, and contribute to key administrative and program management functions in a fast-paced environment. Responsibilities:
Executive Support: Provide direct support to the Director of IT, managing their schedule, priority projects, and daily correspondence. Ensure projects are on track and tasks are progressing as required.
Data Visualization & Dashboards: Develop and maintain dashboards and data visualizations using software such as PowerBI and Visio to support decision-making.
Administrative & Program Management: Handle administrative tasks including scheduling, taking minutes, onboarding new personnel, and drafting newsletters and all-hands communications.
Data Collection & Analysis: Conduct data calls to gather metrics on department hardware and software needs, analyzing data to inform procurement decisions.
Tier 1 IT Helpdesk Support: Provide direct-to-user support, fulfilling requests such as issuing government devices, creating accounts, managing assistance tickets, and supplying peripherals as needed.
SharePoint & Document Management: Edit and maintain Dept 80 SharePoint sites, manage distribution lists, update organizational charts, and ensure all content is current and accessible.
Media Transfer Agent (MTA) Coordination: Oversee the Dept 80 MTA program by onboarding new MTAs, maintaining reporting procedures, and updating machine inventories and access forms.
Documentation & SOP Development: Draft, edit, and format Standard Operating Procedures (SOPs) to meet command templates, authoring and revising documents to improve departmental processes. Qualifications:
Education: Bachelors Degree
Executive Coordination Skills: Experience in providing direct support to executives, managing schedules, project priorities, and daily communications.
Data Visualization Proficiency: Skilled in PowerBI, Visio, or similar tools to create data visualizations and dashboards.
Administrative Expertise: Proficiency in scheduling, note-taking, onboarding, and crafting organizational communications.
Analytical Abilities: Ability to perform data calls, analyze metrics, and translate data into actionable procurement insights.
Helpdesk Experience: Familiarity with Tier 1 IT helpdesk functions, including device issuance, account creation, ticket generation, and peripheral support.
SharePoint & IT Systems Knowledge: Experience managing SharePoint sites, distribution lists, and organizational documentation.
MTA Program Coordination: Experience with MTA program management, including onboarding, reporting, and maintaining inventory and access documentation.
Documentation Skills: Ability to draft, edit, and format SOPs and other technical documents, with attention to template requirements and process clarity. - ______________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ______________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . The proposed salary range for this position is: $71,500 - $150,200 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.