CACI

location-iconCACI

Technical Support Specialist

location-iconFalls Church, VA, 22044

jobtype-iconPart Time, Full Time

estimated-salary-icon$15.81 per hour

dateposted-iconPosted 8 days ago

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location-iconActively Hiring

Technical Support Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The Opportunity: Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army with the development and implementation of the Integrated Personnel and Pay System-Army (IPPS-A), the Army's Web-based Human Resources (HR) solution across all Army Components. IPPS-A provides a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental effort "IPPS-A is the largest integrated personnel and pay system in the world!" What you'll get to do: The CACI ISS Team is looking for a Technical Support Specialist to fill a shift position (flexible) in Arlington, VA. You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions either via telephone support or electronically submitted. Responsibilities: * Provide consultative and analytic analysis and problem solving for PeopleSoft and Non-PeopleSoft application-related issues. * Responsible for analyzing business process break downs and solutioning to ensure mission critical processes can be completed in the system as intended. * Communicate with external agencies interfacing with IPPS-A as needed to support operations. * Escalate incidents to Tier III support as needed. * Document all interaction to include incident status and solutions. * Maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application Support, Non-PeopleSoft Application Support (i.e., Ab Initio, Audit Vault, Splunk, etc.) and Administration. * Report and provide briefings to the Application Support Manager. * Within the PeopleSoft platform, provide technical expertise within HCM, ELM and CRM. * Have a working knowledge of UNIX/ Solaris coding. * Utilize SQL for data analysis, Oracle OBIEE reporting and Stonebranch to manage interfaces. * Will coordinate with the Infrastructure and the Application Security team to resolve problems. * Must be able to obtain CompTIA Security+ certification with 3 months of joining the IPPS-A. * This position may require shift work or on-call, quick response operations support 24/7/365. Qualifications: Required: * Bachelor's degree ( in Computer Science or Information Technology preferred). * Ability to develop and run basic SQL queries and investigate data. * Experience in troubleshooting and root cause analysis. * Experience in a telecommunications, high tech, or electronics environment. * Willing and able to obtain a Secret Clearance. * Willing and able to work shift work or on-call, quick response operations support 24/7/365. Desired: * 1-3 year of experience providing technical and functional IT support. * Experience working in an Oracle environment. * User Provisioning and Application Security experience. * Experience with PeopleSoft Human Resources. * Experience with scheduling tools. * Excellent verbal and written communication skills. * Strong follow-up and organizational skills. - ______________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ______________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . The proposed salary range for this position is: $45,400 - $90,900 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Are you looking for job openings with CACI near Falls Church, VA, US? You'll find plenty of opportunities in nearby cities, including Alexandria, VA, Dumfries, VA, Fairfax, VA, Herndon, VA, Manassas, VA, Vienna, VA, Leesburg, VA, Fredericksburg, VA, Warrenton, VA, Lovettsville, VA, Purcellville, VA, Baltimore, MD, Annapolis, MD, Bowie, MD, Laurel, MD, Berryville, VA, Hampstead, MD, Bladensburg, MD, Gaithersburg, MD, Greenbelt, MD. These locations offer remote jobs, part-time jobs, and full-time positions with CACI. Check out current job listings in these cities to discover more employment opportunities and local jobs hiring now in your area.

If you're searching for companies hiring now in Falls Church, VA, US, several top employers are offering a variety of job opportunities. These include U.S. Department of Defense, Capital One, Amazon, SAIC, Angi, KPMG, Deloitte, Allied Universal and more. Whether you're looking for entry-level positions, work-from-home jobs, or immediate hire roles, you'll find plenty of local job listings in Falls Church, VA, US.

A Technical Support Specialist is a professional who provides assistance, troubleshoots, and resolves technical issues for customers or users. They help maintain and improve the functionality of hardware, software, and systems to ensure optimal performance.

A Technical Support Specialist provides assistance to customers and clients with technical issues related to hardware, software, or network problems. They troubleshoot, diagnose, and resolve technical problems, and may also provide guidance on product usage and maintenance. They aim to ensure the smooth operation of technology systems for the end-users.

A Technical Support Specialist provides assistance to customers or users of a product or system, resolving technical issues, answering questions, and troubleshooting problems via phone, email, or chat. They aim to ensure the smooth operation of the technology being used.

A technical support specialist provides assistance to customers or clients with technical issues, troubleshooting problems, and resolving queries related to hardware, software, or network problems. They may also provide guidance on product usage and offer solutions to improve system performance.

To become a Technical Support Specialist, typically, you should have a bachelor's degree in computer science, information technology, or a related field. Additionally, relevant work experience in technical support roles, strong problem-solving skills, and excellent communication abilities are essential. Certifications such as CompTIA A+ or Microsoft Technical Support can also be beneficial.

Yes, a technical support specialist job can be a good career choice. It offers opportunities to solve complex problems, continuously learn about new technologies, and provide valuable assistance to customers. However, it may require strong technical skills, patience, and good communication abilities.

A Technical Support Specialist is responsible for assisting customers with technical issues related to products or services. They troubleshoot problems, provide solutions, and guide users to resolve their technical difficulties. They may also escalate issues to higher levels of support when necessary.

A Support Specialist is a professional who assists customers with technical issues or problems they encounter with a product or service. They aim to resolve these issues efficiently and effectively, often through troubleshooting, guiding users, and providing solutions.

A Technical Support Specialist is a professional who provides assistance, troubleshoots, and resolves technical issues for customers or users. They help maintain and improve the functionality of hardware, software, and systems.

A Technical Support Specialist is a professional who assists customers with technical issues related to products or services. They troubleshoot problems, provide solutions, and offer guidance to ensure the proper functioning of the technology. They often work in a help desk or customer service environment.