CACI

location-iconCACI

Helpdesk Technician

location-iconLakewood, CA, 90714

jobtype-iconPart Time, Full Time

estimated-salary-icon$22.35 per hour

dateposted-iconPosted 9 days ago

Apply Now

location-iconActively Hiring

Helpdesk Technician Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: We are seeking a detail-oriented, thorough, and organized Tier 1 help desk technician to join our team. In this position, you will be responsible for providing technical assistance and support for computer systems, networks hardware, user, and software issues. You will also respond to tickets, run diagnostic tests, collect test data, isolate problems, and determine and implement solutions. Responsibilities: * Performs standardized or prescribed assignments involving a sequence of related operations, follows standard work methods on recurring assignments but receives explicit instructions on unfamiliar assignments.
* Following specific instructions, assembles or constructs simple or standard equipment or parts, servicing or repairing simple instruments or equipment.
* Conducting a variety of tests using established methods, preparing test specimens, adjusting and operating equipment, recording test data, and pointing out deviations resulting from equipment malfunction or observational errors.
* Collaborate with Tier-2 support for failure identification and resolution
* Assist with the preparation of design drawings and assist with the design, evaluation, and/or modification of equipment.
* Maintain daily performance of equipment
* Work through the problem-solving process with employees, empowering them to do the same in the future
* Respond to customer queries in person, by phone, via email or the ticketing system. Qualifications: Required Skills 3 or more year's of experience with the following: * Diagnosing and resolving basic computer/network/hardware technical issues
* Problem solving and troubleshooting
* Communicating effectively
* Office Applications (Office365); Troubleshooting Windows Operating Systems; Windows 10
* Keen attention to detail, memory of patterns, and interest in problem-solving
* Must have an up-to-date CompTIA Security+ certificate.
* Must be able to lift up to 50 pounds.
* Must be a U.S. Citizen
* Must be able to obtain a SECRET clearance Desired Skills * Proven experience as a Help Desk Technician or other customer service role.
* Windows or Linux Operating System certificate. - ____________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ____________________________________________________________________________ Pay Range: This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location. Minimum Req uired Hourly Wage: $22.59 There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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FAQ's

Find the answers for the most frequently asked questions below

Are you looking for job openings with CACI near Lakewood, CA, US? You'll find plenty of opportunities in nearby cities, including Falls Church, VA, Alexandria, VA, Dumfries, VA, Fairfax, VA, Herndon, VA, Manassas, VA, Vienna, VA, Leesburg, VA, Fredericksburg, VA, Warrenton, VA, Lovettsville, VA, Purcellville, VA, Baltimore, MD, Annapolis, MD, Bowie, MD, Laurel, MD, Berryville, VA, Hampstead, MD, Bladensburg, MD, Gaithersburg, MD. These locations offer remote jobs, part-time jobs, and full-time positions with CACI. Check out current job listings in these cities to discover more employment opportunities and local jobs hiring now in your area.

If you're searching for companies hiring now in Lakewood, CA, US, several top employers are offering a variety of job opportunities. These include U.S. Department of Defense, SAIC, Angi, Dell, Allied Universal, Amazon, Deloitte, MCKESSON and more. Whether you're looking for entry-level positions, work-from-home jobs, or immediate hire roles, you'll find plenty of local job listings in Lakewood, CA, US.

To become a Helpdesk Technician, typically, you should have a high school diploma or equivalent, and relevant technical skills such as knowledge of operating systems, networking, and troubleshooting. Many positions also require customer service skills. Certifications like CompTIA A+ can be beneficial. Some positions may offer on-the-job training.

A Help Desk Technician is a professional who provides technical assistance and support to users of computer systems and software. They typically handle a variety of issues, such as troubleshooting hardware and software problems, answering questions, and providing guidance on the use of technology. Their goal is to resolve issues efficiently and effectively to minimize downtime for the user.

A Help Desk Technician is responsible for providing technical assistance and support to users, typically via phone, email, or chat. They troubleshoot and resolve issues related to hardware, software, and network problems, aiming to ensure smooth operation of IT systems.