Customer Facing Senior Manager

Customer Facing Senior Manager Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunities for growth, recognition, and rewards. We provide the environment, support, and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance. CACI's NEW Flexible Time Off (FTO) policy allows employees to take vacation as needed, without a set number of minimum or maximum days. It is available on day one of employment! CACI has been named one of Fortune magazine's World's Most Admired Companies and has been named an Energage Top Workplace USA for 2023! CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand. With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post. CACI's Global Enterprise Services program is seeking a Customer Facing Senior Manager to support its Maryland customers. What You'll Get to Do: The Customer Facing Senior Manager analyzes user's requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications. * Analyzes system requirements and leads design and development activities. * Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies. * Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs, and systems into ongoing operations. * Develops technical documentation. * Develops system architecture and system design documentation. * Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. * Interacts with the Government regarding Systems Engineering technical considerations and associated problems, issues, or conflicts. * Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility. * Communicates with other program personnel, government overseers, and senior executives. More About the Role * Dayshift Mon-Fri * Leadership and Team Management: o Led a team of digital services engineers and administrators, providing guidance, mentorship, and support. o Foster a culture of collaboration, innovation, and continuous improvement within the team. Service Delivery Management: o Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services. o Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly. Strategic Planning and Execution: o Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction. o Collaborate with stakeholders to align digital services with business objectives and technological advancements. Technical Expertise and Solution Design: o Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange. o Stay abreast of industry trends and best practices to recommend and implement innovative solutions. Customer Relationship Management: o Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations. o Proactively manage customer relationships, addressing feedback and resolving issues promptly. Budget and Resource Management: o Manage financial resources, including budget planning and cost control measures. o Optimize resource allocation to maximize operational efficiency and service delivery excellence You'll Bring These Qualifications * 25 years of experience and HS/GED OR Bachelor's in Information Technology Systems Management, IT/Computer Science, and 20 years of experience. * Ability to collaborate effectively across departments and with external stakeholders * Customer-focused and result-oriented * Demonstrated experience in team leadership, strategic planning, and project management * Excellent communication and interpersonal skills * Senior Level Management * Strong analytical and problem-solving abilities, with a keen attention to detail * Strong technical background with expertise in enterprise IT services * IAT Level 2 * CompTIA Security+ CE These Qualifications Would Be Nice to Have * Information Technology Infrastructure Library (ITIL) V3 knowledge * PMP What We Can Offer You: - We've been named a Best Place to Work by the Washington Post. - Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. - We offer competitive benefits and learning and development opportunities. - We are mission-oriented and ever-vigilant in aligning our solutions with the nation's highest priorities. - For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ______________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ______________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . The proposed salary range for this position is: $119,800 - $263,600 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.