Data Center Technician

About AWS Infrastructure Services:
AWS Infrastructure Services is responsible for designing, planning, delivering, and operating all AWS global infrastructure. We ensure the smooth operation of the cloud by supporting AWS data centers and the servers, storage, networking, power, and cooling equipment our customers rely on. Our team tackles complex challenges with thousands of variables affecting the supply chain.

We are a diverse group of professionals, including software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and others. Together, we ensure safety, security, and cost-effectiveness while delivering seemingly infinite capacity for our customers. At AWS, you’ll experience an inclusive culture that values bold ideas and empowers individuals to see them through to completion.

About the Role:
As a Data Center Technician, you will be a key problem-solver for your support team, troubleshooting infrastructure and operating system issues. You will:

• Diagnose and resolve all but the most complex infrastructure problems, escalating issues when necessary.
• Create and maintain documentation on technologies and develop SOPs for junior staff.
• Independently execute small projects and collaborate on larger initiatives.
• Act as an escalation point for junior technicians.

Key Responsibilities:

• Maintain a deep understanding of the equipment you support.
• Innovate and make independent decisions while following given directions meticulously.
• Adapt to rotating shifts, including 3, 4, or 5-day/night workweeks, based on business needs.
• Travel up to 10% as required.

This role requires U.S. citizenship and an active Top Secret security clearance.

About the Team:
Amazon Web Services (AWS) is the world’s most comprehensive and widely adopted cloud platform, trusted by startups and Global 500 companies alike.

We value diverse experiences and encourage candidates to apply even if they do not meet all the preferred qualifications. AWS strives for work-life harmony, offering flexibility and fostering an inclusive culture. Through initiatives like Conversations on Race and Ethnicity (CORE) and AmazeCon, we celebrate diversity and empower employees to embrace their uniqueness.

Basic Qualifications:

• Associate’s degree or higher in an IT-related field, applicable certifications, or equivalent professional/military experience.
• 2+ years of experience in computer hardware and technical troubleshooting.
• U.S. citizenship and an active Top Secret security clearance.

Preferred Qualifications:

• Networking experience with CCNA and/or Network+ certifications.
• Experience with CISCO, Juniper, and other commodity networking devices.
• Hands-on experience in a data center environment, including racking, stacking equipment, and cable management.

Technical Expertise:

• IT Hardware: RAID, SAN, x86 Architecture, SCSI.
• Linux Administration: CLI, Boot Process, GRUB/LILO, File Systems, Network Configuration, Directory Structure, Core OS Services (ssh, telnet, ftp, etc.).
• Scripting: Proficiency in Perl, Python, Bash.
• Networking: OSI Model, Protocols, Copper and Fiber Optic Testing, Cabling Standards.

Amazon’s Commitment to Diversity:
Amazon is an equal-opportunity employer, committed to creating a diverse and inclusive workplace. We do not discriminate based on race, gender, national origin, disability, or any other protected status. For accommodations, please visit this page.