Placements Alley
CACI
Business System Analyst
Baltimore, MD,
21224
Part Time, Full Time
$71,921 per year
Posted 8 days ago
Apply Now
Actively Hiring
Business System Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * What You'll Get to Do: You will get to directly support mission. Provide direct user support and response to customers using AEA Tools for questions regarding account administration, system and network status. Support/interface with the Customer via phone, VTC, email, chat, and applicable online presence, such as JIRA, Confluence, SharePoint, and SpySpace. More About the Role: * Respond to system issues and perform first level corrective maintenance
* Enter issues via a problem tracking tool
* Follow and maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs)
* Responds to complicated user questions
* Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders
* Escalate complex issues within the SD Outreach Team
* Monitor the health and status of current AEA systems
* Prepare routine metrics and system availability reports
* Identify common user challenges and work with development teams, UX teams, and product leads
* Shall maintain and update the ticket tracking tool
* Create metrics reports for system availability as well as user support
* Assist in orienting, training, assigning, and checking the work of lower level employees
* Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
* Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts
* Provide first line communications to the customer CSC team to ensure appropriate operational awareness is available in a timely and concise manner
* Create additional SOPs as needed to perform corrective maintenance
* Provide data flow troubleshooting, network troubleshooting, troubleshooting and diagnosing software and hardware issues
* Provide customer follow up to ensure questions have been answered and collect feedback
* Work in a collaborate environment You'll Bring These Qualifications: * SIGINT experience using mission analytic tools
* 5 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities
* High school diploma or equivalent required
* Understanding of product workflows in an operational setting These Qualifications Would be Nice to Have: * Bachelor's degree from an accredited university is highly desired
* Operational experience as an analyst preferred
* Familiarity with query languages
* Experience working with forward deployed users
* Experience providing direct user support and troubleshooting directly with the user
* Experience gathering requirements from users
* Experience providing overall process improvement and agile efficiencies supporting the existing customer base
* Experience with JIRA and Confluence What We Can Offer You: - We've been named a Best Place to Work by the Washington Post. - Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. - We offer competitive benefits and learning and development opportunities. - We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. - For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. - ______________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ______________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . The proposed salary range for this position is: $78,700 - $165,300 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
* Enter issues via a problem tracking tool
* Follow and maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs)
* Responds to complicated user questions
* Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders
* Escalate complex issues within the SD Outreach Team
* Monitor the health and status of current AEA systems
* Prepare routine metrics and system availability reports
* Identify common user challenges and work with development teams, UX teams, and product leads
* Shall maintain and update the ticket tracking tool
* Create metrics reports for system availability as well as user support
* Assist in orienting, training, assigning, and checking the work of lower level employees
* Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
* Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts
* Provide first line communications to the customer CSC team to ensure appropriate operational awareness is available in a timely and concise manner
* Create additional SOPs as needed to perform corrective maintenance
* Provide data flow troubleshooting, network troubleshooting, troubleshooting and diagnosing software and hardware issues
* Provide customer follow up to ensure questions have been answered and collect feedback
* Work in a collaborate environment You'll Bring These Qualifications: * SIGINT experience using mission analytic tools
* 5 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities
* High school diploma or equivalent required
* Understanding of product workflows in an operational setting These Qualifications Would be Nice to Have: * Bachelor's degree from an accredited university is highly desired
* Operational experience as an analyst preferred
* Familiarity with query languages
* Experience working with forward deployed users
* Experience providing direct user support and troubleshooting directly with the user
* Experience gathering requirements from users
* Experience providing overall process improvement and agile efficiencies supporting the existing customer base
* Experience with JIRA and Confluence What We Can Offer You: - We've been named a Best Place to Work by the Washington Post. - Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. - We offer competitive benefits and learning and development opportunities. - We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. - For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. - ______________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ______________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . The proposed salary range for this position is: $78,700 - $165,300 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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FAQ's
Find the answers for the most frequently asked questions below
Are you looking for job openings with CACI near Baltimore, MD, US? You'll find plenty of opportunities in nearby cities, including Falls Church, VA, Alexandria, VA, Dumfries, VA, Fairfax, VA, Herndon, VA, Manassas, VA, Vienna, VA, Leesburg, VA, Fredericksburg, VA, Warrenton, VA, Lovettsville, VA, Purcellville, VA, Annapolis, MD, Bowie, MD, Laurel, MD, Berryville, VA, Hampstead, MD, Bladensburg, MD, Gaithersburg, MD, Greenbelt, MD. These locations offer remote jobs, part-time jobs, and full-time positions with CACI. Check out current job listings in these cities to discover more employment opportunities and local jobs hiring now in your area.
If you're searching for companies hiring now in Baltimore, MD, US, several top employers are offering a variety of job opportunities. These include Amazon, U.S. Department of Defense, SAIC, Angi, Deloitte, Allied Universal, OneMain Financial and more. Whether you're looking for entry-level positions, work-from-home jobs, or immediate hire roles, you'll find plenty of local job listings in Baltimore, MD, US.
A System Analyst is a professional who analyzes, designs, tests, and maintains computer systems to meet an organization's needs. They ensure the efficient and effective operation of IT systems, often by identifying and solving problems, and implementing improvements.
A System Analyst is a professional who analyzes, designs, tests, and maintains computer systems to meet an organization's needs. They identify system problems, devise solutions, and ensure the efficiency and reliability of computer systems.
A System Analyst is a professional who analyzes, designs, tests, and maintains computer systems to meet an organization's needs. They ensure the efficient and effective operation of IT systems, often by identifying and solving problems, and implementing improvements.
Yes, a System Analyst job can be a good career choice. It offers opportunities to solve complex problems, work with various technologies, and improve business processes, often resulting in a stable income and professional growth. However, it may require strong analytical skills, technical knowledge, and the ability to communicate effectively with both technical and non-technical teams.
A system analyst analyzes, designs, tests, and maintains computer systems to meet an organization's needs, ensuring the efficient and effective operation of IT systems. They troubleshoot issues, identify system requirements, and implement solutions to improve system performance.
A System Analyst is responsible for evaluating and improving the performance of computer systems, identifying and solving problems, and recommending system solutions to meet business needs. They work to ensure the smooth operation of IT systems and maintain their efficiency.
A Technical Systems Analyst is a professional who analyzes, designs, tests, and maintains computer systems to meet business requirements. They identify system problems, design solutions, and ensure the efficiency and reliability of computer systems.
A systems analyst's role is not narrowly defined. They analyze, design, develop, and implement computer systems to meet an organization's specific needs, often involving problem-solving, system testing, and user training. Their work spans various areas such as software, hardware, and network systems.
A System Analyst is responsible for evaluating and improving the performance of computer systems, identifying and solving problems, and recommending system solutions to meet business needs. They work to ensure the smooth operation and efficiency of an organization's IT infrastructure.
A Systems Analyst's salary can vary greatly depending on factors such as location, industry, and level of experience. However, on average, they can expect to earn between $60,000 and $90,000 per year in the United States. For more specific salary information, it's recommended to research local job listings or salary databases.