Technical Account Manager

Job Summary:

Join one of Amazon Web Services' (AWS) fastest-growing teams as a Technical Account Manager (TAM), supporting Department of Defense (DoD) customers. This is a unique opportunity to act as a principal technical advisor and advocate for your customers' success while helping them innovate using AWS services such as EC2, S3, DynamoDB, Lambda, SageMaker, and more.

As a TAM, you will partner closely with customers to understand their technical challenges and provide strategic guidance to maximize their use of AWS. This is not a sales role, but rather a highly impactful position that blends technical expertise with customer advocacy. Your technical insights will empower customers to deploy scalable and secure cloud solutions effectively.

Travel Requirement: This position may require travel up to 10%.

Key Responsibilities:

• Serve as the primary technical advisor for DoD customers, ensuring their AWS environments are secure, resilient, and operationally healthy.
• Collaborate with senior leadership to address incidents, manage trade-offs, and assess risks.
• Help customers adopt and optimize AWS services across diverse domains, including Compute, Storage, Networking, Databases, Big Data, Machine Learning, and more.
• Provide architectural guidance and best practices to help customers design scalable, cost-effective, and secure solutions.
• Proactively engage with customers to identify opportunities for innovation and cost savings.
• Advocate for customer needs internally within AWS and influence product roadmaps.
• Lead technical discussions and workshops to enable knowledge sharing and skill development for customer teams.

Basic Qualifications:

• 2+ years of customer-facing experience in technical engineering or architecture roles, with hands-on expertise in Compute, Storage, Networking, DevOps, Databases, Security, or Application Development.
• Bachelor's degree in Computer Science, Mathematics, or related discipline (or equivalent work experience of 3+ years).
• Strong operational troubleshooting experience in distributed systems environments.
• U.S. Citizenship with an active TS/SCI security clearance with polygraph.

Preferred Qualifications:

• 5+ years of experience as a technical account manager, consultant, solutions architect, cloud engineer, or similar role.
• Advanced knowledge of cloud computing platforms, distributed systems, and DevOps best practices.
• Proven ability to effectively communicate and influence technical and business stakeholders.
• Strong project management and organizational skills with a focus on driving customer outcomes.

Why AWS?

Inclusive Team Culture:

At AWS, diversity and inclusion are integral to our culture. Through employee-led affinity groups and events like Conversations on Race and Ethnicity (CORE) and AmazeCon, we celebrate and empower our employees' unique experiences and perspectives.

Work-Life Balance:

We prioritize work-life harmony by fostering a culture of flexibility, ensuring you can balance your professional and personal responsibilities.

Career Growth:

AWS provides mentorship, training, and resources to help you develop new skills, grow professionally, and achieve your long-term career goals.

Compensation & Benefits:

AWS offers competitive compensation packages, including base pay, equity, sign-on bonuses, and a comprehensive range of benefits. The base pay for this role ranges from $118,200 to $204,300/year, depending on the geographic market and individual qualifications.

For details on our benefits, visit Amazon Employee Benefits.

About the Team:

As part of AWS Utility Computing (UC), you'll work with foundational and innovative services like EC2, S3, and IoT while supporting customers who require specialized security solutions. AWS fosters collaboration and knowledge-sharing across its global teams, ensuring all employees thrive in their roles.

Equal Opportunity Employer:

Amazon is committed to creating a diverse and inclusive workplace. We encourage applications from individuals with non-traditional career paths or unique experiences. For disability accommodations, visit Amazon Disability Accommodations.