Placements Alley
CACI
Help Desk Technician
Falls Church, VA,
22044
Part Time, Full Time
$18.04 per hour
Posted 7 days ago
Apply Now
Actively Hiring
Help Desk Technician Job Category: Intelligence Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * CACI seeks a Help Desk Technician to become anIntelligence Operations Controller forour new and growing team supporting the customer's Space Mission in Virginia! What You'll Get to Do : The position is part of a 24 X 7 X 365 crew who monitors ground equipment and services scheduled by users within an automated planning and scheduling system. Tasks include monitoring the status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution. The Intelligence Operations Controller is a key part of a new and growing operations center team, responsible for ensuring the success of multiple mission threads in support of national security. More About this Role : * Get to certify in multiple operator positions, representing new capabilities for the customer
* Receive subject matter and on-the-job training provided prior to certification testing
* Reinforce standard practices, procedures, and policies
* Support payload operations in coordination with other team members
* Communicate effectively and collaboratively with teammates, leads, and stakeholders
* Work hand-in-hand with on-site government and team leads You'll Bring These Qualifications : * A TS/SCI with Polygraph is required to begin employment. Required Skills * Strong analytical and troubleshooting skills
* Ability to learn new systems and capabilities with little direction
* Fundamental understanding of satellite communication systems
* Routine interaction with multiple stakeholders
* Solid written and oral communication
* Ability to multi-task
* Support 24 x 7 x 365 rotational shifts These Qualifications Would be Nice to Have: * Experience supporting on-site operations environment and/or SIGINT collection * Experience in a 24 x 7 x 365 environment * Knowledge of theoretical and practical aspects of satellite communications This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ______________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ______________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . The proposed salary range for this position is: $60,100 - $123,300 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
* Receive subject matter and on-the-job training provided prior to certification testing
* Reinforce standard practices, procedures, and policies
* Support payload operations in coordination with other team members
* Communicate effectively and collaboratively with teammates, leads, and stakeholders
* Work hand-in-hand with on-site government and team leads You'll Bring These Qualifications : * A TS/SCI with Polygraph is required to begin employment. Required Skills * Strong analytical and troubleshooting skills
* Ability to learn new systems and capabilities with little direction
* Fundamental understanding of satellite communication systems
* Routine interaction with multiple stakeholders
* Solid written and oral communication
* Ability to multi-task
* Support 24 x 7 x 365 rotational shifts These Qualifications Would be Nice to Have: * Experience supporting on-site operations environment and/or SIGINT collection * Experience in a 24 x 7 x 365 environment * Knowledge of theoretical and practical aspects of satellite communications This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ______________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ______________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . The proposed salary range for this position is: $60,100 - $123,300 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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FAQ's
Find the answers for the most frequently asked questions below
Are you looking for job openings with CACI near Falls Church, VA, US? You'll find plenty of opportunities in nearby cities, including Alexandria, VA, Dumfries, VA, Fairfax, VA, Herndon, VA, Manassas, VA, Vienna, VA, Leesburg, VA, Fredericksburg, VA, Warrenton, VA, Lovettsville, VA, Purcellville, VA, Baltimore, MD, Annapolis, MD, Bowie, MD, Laurel, MD, Berryville, VA, Hampstead, MD, Bladensburg, MD, Gaithersburg, MD, Greenbelt, MD. These locations offer remote jobs, part-time jobs, and full-time positions with CACI. Check out current job listings in these cities to discover more employment opportunities and local jobs hiring now in your area.
If you're searching for companies hiring now in Falls Church, VA, US, several top employers are offering a variety of job opportunities. These include U.S. Department of Defense, Capital One, Amazon, SAIC, Angi, KPMG, Deloitte, Allied Universal and more. Whether you're looking for entry-level positions, work-from-home jobs, or immediate hire roles, you'll find plenty of local job listings in Falls Church, VA, US.
Help desk technicians provide technical assistance to users, typically over the phone or through email, to resolve issues with hardware, software, or network problems. They troubleshoot, diagnose, and repair problems, and may also provide training or guidance on the use of technology.
To become a Help Desk Technician, typically, you should have a high school diploma or equivalent, and relevant technical skills such as knowledge of operating systems, networking, and troubleshooting. Many positions also require certification in IT service management frameworks like CompTIA A+ or ITIL. On-the-job training is common in this role.
A Help Desk Technician is responsible for providing technical assistance and support to users, typically via phone, email, or chat. They troubleshoot and resolve issues related to hardware, software, and network problems, aiming to ensure smooth operation of IT systems for the organization.
Yes, a Help Desk Technician provides support to users by troubleshooting and resolving technical issues.
A Desktop Support Technician is a professional who provides technical assistance for computer hardware and software issues, primarily for desktop computers, within an organization. They help resolve issues such as troubleshooting hardware and software problems, installing and configuring systems, and providing user training. This role is crucial for maintaining the smooth operation of a company's IT infrastructure.
A help desk technician, in this scenario, should remain calm, listen empathetically to the customer's concerns, and work diligently to resolve the issue as quickly as possible to de-escalate the situation and maintain a positive customer relationship.
A Help Desk Technician is a professional who provides technical assistance to users, typically over the phone, email, or chat. They aim to resolve issues related to hardware, software, or network problems, ensuring smooth operation of the IT systems within an organization.
To be a better help desk technician, focus on excellent communication skills, problem-solving abilities, and a patient, friendly demeanor. Continuously update your technical knowledge and strive to resolve issues efficiently and effectively. Additionally, maintain a positive attitude and be willing to learn from feedback and experiences.
A Help Desk Technician job can be challenging due to the variety of technical issues they may encounter, but it can also be rewarding as it allows for problem-solving and customer service skills development. The level of difficulty can depend on the individual's technical knowledge and ability to communicate effectively with users.
A Help Desk Technician is a professional who provides technical assistance and support to users of computer systems and software. They typically handle a wide range of IT issues, such as troubleshooting hardware and software problems, answering questions, and providing guidance on the use of technology. Their goal is to resolve issues efficiently and effectively to minimize downtime for the user.